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Refund Policy


Last Updated on: 25/07/2021

The Company (“BuyUcoin” i.e. “IBlock technologies private. Ltd.”), under no circumstance, entertains the refund or cancellation of a successfully fulfilled order.
Once a user has placed a buy order, which has been fully or partially matched, the amount in the chosen crypto/digital asset is immediately transferred to the sellers' account and these transactions cannot be reversed. However, once a user deposits money into his BuyUcoin Wallet, he/she always has the option to withdraw this money in full or in part in accordance with the withdrawal limits.
BuyUcoin shall be entitled to retain/deduct the amounts due to actions from the User and transfer or refund the balance lying in the User Account, except when it is unable to do so in compliance with applicable laws. Purchase of any crypto/digital Asset can be done only in currencies stated on our platform and the respective INR/USDT shall be deducted from the User’s wallet. Sell of any crypto/digital Asset can be done as per the currencies stated on the platform or 110+ pairs and the respective amount will be credited to User’s wallet.
A user will not be entitled to a refund or cancellation in the following circumstances:
1. The user fails to provide BuyUcoin with any information or documents when requested by BuyUcoin in accordance with the terms of Use of Online Platform.
2.BuyUcoin suspects that the user has, or is, engaged in, or has in any way been involved in any fraudulent or illegal activity, any money laundering, any terrorist financing, or breach of any laws in any jurisdiction.

Contact Us

If you have any questions relating to these refund policies, your rights and obligations arising from these refund policies and/or your use of the Website and the Service, your Account, or any other matter, please create a support ticket or contact us at [email protected]