{"id":13886,"date":"2021-11-03T02:54:10","date_gmt":"2021-11-03T02:54:10","guid":{"rendered":"https:\/\/www.buyucoin.com\/crypto-labs\/coinbase-to-improve-customer-support-in-us-and-india-by-acquiring-ai-platform-agara\/"},"modified":"2021-11-03T02:54:10","modified_gmt":"2021-11-03T02:54:10","slug":"coinbase-to-improve-customer-support-in-us-and-india-by-acquiring-ai-platform-agara","status":"publish","type":"post","link":"https:\/\/www.buyucoin.com\/crypto-labs\/coinbase-to-improve-customer-support-in-us-and-india-by-acquiring-ai-platform-agara\/","title":{"rendered":"Coinbase to Improve Customer Support in US and India by Acquiring AI Platform Agara"},"content":{"rendered":"

Coinbase is acquiring an AI-powered support platform Agara in an effort to deliver \u201cworld-class support for customers.\u201d The exchange explained that \u201cThrough this acquisition, we\u2019ll be able to provide our customers with new personalized, intelligent, and real-time support options.\u201d The acquisition also reconfirms Coinbase\u2019s strategy to build out its tech hub in India.<\/strong><\/p>\n

Coinbase to Improve Customer Support With AI Platform<\/h2>\n

Cryptocurrency exchange Coinbase announced Tuesday:<\/p>\n

Today, Coinbase is announcing that we are acquiring Agara, an AI-powered support platform with operations in India and the US.<\/p>\n

\u201cWe plan to leverage Agara\u2019s powerful Deep Learning and Conversational AI technology to automate and enhance our customer experience (CX) tools,\u201d explained Manish Gupta, Coinbase\u2019s EVP of Engineering.<\/p>\n

He added that improving CX \u201cremains a top priority for Coinbase.\u201d In the past few months, the company increased its support staff headcount by five times. It also announced that 24\/7 phone support and live messaging will be rolled out by year-end.<\/p>\n

\u201cThe acquisition reinforces our commitment to delivering world-class support for customers, and brings Agara\u2019s deep expertise in machine learning (ML) and natural language processing (NLP) to Coinbase\u2019s engineering team,\u201d Gupta continued, adding:<\/p>\n

Through this acquisition, we\u2019ll be able to provide our customers with new personalized, intelligent, and real-time support options.<\/p>\n

Earlier this year, Coinbase announced its strategy to build out a tech hub in India<\/a>. The company said that its presence in the country is rapidly growing. Together with the Agara team, \u201cwe will continue to advance Coinbase\u2019s mission of increasing economic freedom around the world,\u201d Gupta opined.<\/p>\n

While the acquisition \u201cis subject to customary closing conditions and is expected to close later this year,\u201d the Coinbase executive said:<\/p>\n

It also reconfirms our strategy to continue to build out our tech hub in India.<\/p>\n

What do you think about Coinbase acquiring the AI-powered platform Agara to enhance its customer support? Let us know in the comments section below.<\/strong><\/em><\/p>\n

Bitcoin News
\nExchanges, agara, ai powered platform, ai-powered support, Coinbase, coinbase acquires agara, coinbase agara, coinbase customer support, coinbase india, Coinbase Support, coinbase us, Machine Learning<\/p>\n","protected":false},"excerpt":{"rendered":"

Coinbase is acquiring an AI-powered support platform Agara in an effort to deliver \u201cworld-class support for customers.\u201d The exchange explained that \u201cThrough this acquisition, we\u2019ll be able to provide our customers with new personalized, intelligent, and real-time support options.\u201d The acquisition also reconfirms Coinbase\u2019s strategy to build out its tech hub in India. Coinbase to…<\/p>\n","protected":false},"author":0,"featured_media":13887,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,3],"tags":[],"class_list":["post-13886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blockchain-news","category-coin-news"],"_links":{"self":[{"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/posts\/13886"}],"collection":[{"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/comments?post=13886"}],"version-history":[{"count":0,"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/posts\/13886\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/media\/13887"}],"wp:attachment":[{"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/media?parent=13886"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/categories?post=13886"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.buyucoin.com\/crypto-labs\/wp-json\/wp\/v2\/tags?post=13886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}